customer service

We're Maccimize...which means we're not only about maximizing your style with inventive accessories.

We're about maximizing everything...including your experience shopping with us.

Maximum Ease. Maximum Flexibility. And all of that means we're devoted to providing you with maximal customer service – from purchase, to shipping, and even returns or exchanges.

Purchasing Accessories from Maccimize

  • You can set up an account any time – before you select the piece, or as part of the order process.
  • To set up an account, you'll be prompted to fill out a secure online form (and we promise NEVER to share your personal details with anyone because that's just tacky. And wrong) and then you will be provided with a username and password.
  • Once your account is active, you'll be able to log in any time to view your order status and history – so you'll instantly know when your order is processed and shipped and then be able to track it in transit.

Shipping and Returns

  • Shipping is free on orders over $50.
  • Orders are processed and shipped within 1-2 business days of receiving your order.
  • Once your order ships, you'll receive an email from us with your tracking number so that you can check the status of your delivery. Transit times vary based on destination.
  • Returns and exchanges are accepted for unused, unworn merchandise in its original packaging within 30 days of the ship date.
  • If the piece doesn't fit or (gasp!) has some damage, then we'll pay for the return shipping.
  • If you're simply not adoring it the way you thought you would, then you'll pay for the return shipping.
  • Either way, e-mail us to arrange return shipping of the unused, unworn merchandise in its original packaging within 30 days of the ship date. We'll accept the return and refund your payment.

Tax

  • Sales tax is applied to all orders shipping to addresses within the state of New York

And if you have questions or need support at any time in your order process, please feel free to contact us. We're always happy to help!